ITIL Service Strategies
Information Technology Service Management is basically the activities which are carried out by an organisation to design, coordinate, deliver, run and control information technologies provided to clients. IT Service Management includes processes which allow users and systems administrators to access and use IT technologies, as well as to save time, money and IT resources. This helps in maintaining a proper balance between technology usage and the management of technical debt. Some of the important activities included in IT Service Management include training users, administering hardware and software upgrades and modifications, approving updates to software and hardware, tracking user usage, implementing security controls and improving network performance and scalability.
Another IT Service is Change Management. Change Management involves identifying, planning, controlling and managing change within an organisation. The activities involved in change management may include financial issues such as budget analysis, assessing the impact of mergers and acquisitions, introducing policies for change management and identifying threats or vulnerabilities that need to be addressed, reviewing and approving change proposals, allocation of resources, creating staff roles and responsibilities, determining future timelines and budgets etc. This is followed by effective communication channels between the change managers, affected departments and other parties involved in the change management process. An ITIL practice is to include all of these activities into one integrated strategy.
ITIL Service Delivery includes the things like Service Strategy and Service Level Agreements (SLAs). These are written documents which specify what can and cannot be delivered by an IT service provider. Service Strategy is concerned with aligning the technological and operational goals of an IT service delivery organisation. Service Level Agreements describes the things like how IT professionals will communicate with end-users and how they will test and support software.
In addition, ITIL Service Delivery also involves audit management. Audit management refers to those activities which are carried out periodically by an IT service provider in order to detect and reduce system risks. An audit management plan will allow IT service providers to detect problems before they occur and develop solutions to solve them before a critical problem occurs.
There are several reasons as to why an ITIL practice is important to all businesses. The first reason is that it helps to create a unified approach to business that reduces internal silos and provides a common platform for all IT teams. The second reason is because an ITIL practice encourages collaboration among teams and forms better relationships which result in higher productivity, greater flexibility and increased profit margins. Finally, ITIL practices result in better service delivery and improved customer satisfaction since it focuses on things like quality, resiliency and resourcing. With these advantages, it is little wonder that ITIL has become the basis for all modern business activity and that organizations are actively seeking ways to incorporate this into their business activities.
Information technology has grown at an exponential rate over the past few decades and this growth has been fuelled by ITIL and other service management approaches. The growth of the internet and mobile computing has also created enormous changes in how IT functions. In order to address these changing demands, organizations need to develop and implement ITIL processes and practices. In order to meet customer demands and improve service delivery, organizations need to have a well-defined ITIL service strategy and practice. This would involve a series of actions like defining and promoting ITIL standards, aligning ITIL objectives with company goals and objectives and developing ITIL tools and materials.